Ouch Lace Eye Mask Royal

All products are shipped discreetly in a brown box with absolutely no indication as to the contents.

We ship worldwide!

All online orders are packaged and dispatched from the United Kingdom and can be delivered anywhere in the world.

Most orders will ship within 1 working day after your order has been placed. Please keep in mind that orders placed after 3pm (UK time) on Fridays, as well as orders, placed Saturday and Sunday will ship on the next working day – usually Monday – with the exception of holidays.

In some instances, we may hold your order from shipping if we have a question about your address or items. We will always reach out to you via email to notify you if your order has been held and will work with you to get your order shipped as soon as possible.

If you need your order to arrive quickly, please reach out to us by clicking here before placing your order to inquire if delivery is possible in the time frame you need – we don’t want you to feel stressed or disappointed!

We include customs charges for Norway, Serbia, and Switzerland.

Customs charges are NOT included for any other country where it would apply. You will need to pay for this yourself.

We ship international orders using Royal Mail International Airsure. They will contact you regarding additional charges relating to customs duties.

If you notice that the shipping address you provided at checkout is incorrect, please contact us as soon as possible. Be sure to include your name, order number, and the correct shipping address in your email.

If your order is unfulfilled and not yet shipped, we might be able to correct the shipping address for you. This is not guaranteed. Once your order is fulfilled and shipped, you will need to request an address change via Royal Mail directly. You can usually do this through the tracking number they provide to you.

A signature WILL be required when your order is delivered to you. This applies to all shipping options. Please make sure you are available to sign for the package at delivery. You may also ask your concierge/reception to accept the parcel on your behalf.

In some instances, you may receive a message from Royal Mail asking how you’d like your order to be delivered. Please know that if you opt for delivery without signature (an Authority to Leave or ATL) you accept all liability for any loss or damage that may result from delivering the package according to your instruction to deliver the package without your signature. Whipple Tickle and Royal Mail will not be able to send a replacement order or refund you for the order should any loss or damage occur.

If Royal Mail is not able to deliver your parcel, they will normally attempt to redeliver the order the next working day. Failing a second time may result in them holding the order at their local depot where you will be notified to collect the order yourself. If you do not collect the order within 1 week, Royal Mail will return the parcel to us.

All orders shipped by us are sent using an insured shipping method so rest assured lost parcels will be recovered.

If your tracking shows your order has been delivered, but you can’t find your package we will always do our best to help!

We ask that you first look around your home or apartment complex and ask family, roommates, neighbours, and building management if they have seen your package.

If you still have no luck locating the package, then please contact Royal Mail yourself in addition to contacting us. Be sure to include your name and order number in the email.

Once you’ve emailed us, we will also open an investigation with Royal Mail where every step and detail of the delivery is checked and the driver that delivered the package is interviewed if possible. Due to formalities and time differences, the process of gathering information with the carrier may take more than 14 working days. 

Please note, investigations can take up to 4 weeks.

After the investigation is completed, if your package is declared lost by the carrier, we can then discuss a replacement.

Please keep in mind that if you gave the carrier the authority to leave your package without your signature and the carrier has confirmed that all required steps were taken on their end to deliver your package correctly, we will not be able to help with a refund or replacement as you have accepted liability for the package by waiving the signature requirement.